Privacy policy

Who we are

IntelliFlow designs and builds Voice AI agents and calling systems for Australian businesses. This policy explains how we handle personal information collected through this website, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

When you submit an enquiry through our contact form, we collect the details you provide:

• Your name
• Your email address
• Your company name (optional)
• Your phone number (optional)
• The type of Voice AI agent or calling system you are interested in (optional)
• The message and any details you include

How we use your information

We use the information you provide to respond to your enquiry, scope potential work, and stay in touch about the services you've asked about. We do not sell your personal information, and we don't use it for unrelated marketing without your consent.

How your enquiry is handled

Contact-form submissions are delivered to us by email through Resend, an email-delivery service, and arrive in our business inbox (service@intelliflow.com.au). Our website is hosted on Vercel. These providers process your data only to deliver your message and serve the site; they may store it on servers located outside Australia.

To help prevent spam and abuse, we use Cloudflare Turnstile to verify form requests. Cloudflare processes technical information from your browser, including your IP address, for this security check. We also use Upstash to store request counters linked to a keyed hash of your IP address, which expire after 30 minutes. Separate site-wide delivery counters expire within 24 hours and contain no visitor identifiers. Our rate-limit store does not contain your message or raw IP address. These providers may process information outside Australia.

The agent brief builder and opportunity calculator run in your browser. If you choose Use this brief in my consultation, your validated brief is stored in this tab's session storage and can be imported for up to 30 minutes. With Cal.com bookings, this action shares the brief with Cal.com to prefill the Voice AI requirements question; you can review and edit it before confirming. If you use the alternative enquiry form instead, the brief is sent to our inbox only when you submit that enquiry. Calculator inputs are not sent to us. A live demo link, if available, opens the voice provider's website, where its own microphone and recording notices apply.

Booking a consultation

You can book a consultation by choosing a time first, then entering your details in the Cal.com booking form. The calendar loads automatically when you open our consultation page. Cal.com receives technical browser information when you load it, and processes the details you enter, including your name, email address, selected time and any answers to business questions on the booking form. These details are used to arrange the consultation and send its confirmation.

Cal.com's booking script loads automatically on our consultation page. Cal.com connects to our Google Calendar to check availability and add consultation bookings. Cal.com's and Google's privacy policies apply to their respective services, and information may be processed outside Australia.

Our website enquiry form is an optional alternative and does not reserve an appointment. We do not automatically forward its message, phone number or business details to the booking provider. Only a brief explicitly attached using Use this brief in my consultation is prefilled into Cal.com. Cal.com's embed transmits this brief in its own booking-frame URL; our website address contains only an attachment flag, not the brief's contents. Please leave private customer information out of your brief.

How long we keep it

We keep enquiry information for as long as needed to respond to you and to manage any resulting work or business relationship, after which we delete or de-identify it. You can ask us to delete your information at any time.

Your rights

You can ask us to access the personal information we hold about you, correct it if it's inaccurate, or delete it. To make a request, or if you have a privacy concern, email us at service@intelliflow.com.au and we'll respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The current version, with its last-updated date, will always be available on this page.